12 August 2007

Vindication

Last winter, I sent a nice letter to Yankee Candle suggesting a name change for one of my favorite scents (Vanilla Cookie) to Creme Brulee (doesn't everyone love Creme Brulee?) to make it sell better, since they were discontinuing it.

In return, they sent me an oddly-worded letter basically telling me to go to hell for even suggesting such a thing:
While we would like to accept all of our valued guests' suggestions and ideas, unfortunately, we are unable to do so at this time. Please accept our apologies for your disappointment regarding this matter.
I just got my new catalog. Once again, I am right and the rest of the world is wrong. Dang, it feels good to be Queen of Everything.

22 comments:

BetteJo said...

They probably thought you would want to be paid for the idea!! Good idea!!

Maggie said...

Maybe you should send them a letter again, including the reply they sent you - to see what they have to say. I'd be interested in their reply. At the very least they ought to send you a few of those candles.

super des said...

When I worked in a store, I hated Yankee Candles because I always got a headache when I walked by that section.

Plus I think they totally owe you money now. Or more probably, a coupon.

jessica said...

Yep, they say "no thanks" to everyone so that they can claim it "wasn't her idea."
But that still totally rocks.
And I hope you get over your "disappointment regarding this matter." Heh.

madge said...

You are a GENIUS!

I love how that gave you the Thanks, But No Thanks, just so they WOULDN'T have to pay you.

Dawn said...

I was JUST in a Yankee Candle store sniffing that EXACT candle.

I'd write them again too, but I am a feisty bitch like that.

Mignon said...

Huh. It's like the scented candle version of Dawn's story.

Eden said...

I saw this & thought of your post.

Izzy said...

God, they didn't have to be so rude about it!

And you clearly RULE.

Chase said...

Changing the entire world - one smart ass consumer letter at a time.

Mrs. Chicken said...

You = Marketing Genius.

*grin*

SUEB0B said...

My ego isn't so out of control that I actually believe that they made this change because of me. They were probably already deep into this production cycle when I wrote the letter.

Also, I don't believe that there is any way they could be compelled to pay or credit consumers for random ideas sent in through the mail.

I'm just saying that I'm a genius and they could have at least told me that LOL

Alex Elliot said...

That is so cool! Will you write them a letter for me with a new name for the Gingerbread scent candle that they discontinued a couple years ago?

Average Jane said...

Ha! That is awesome!

Suzanne said...

Ouch. at the very least, they could have written you a decent letter and thanked you. Your disappointment must be overwhelming.

Skye said...

They can TOTALLY be compelled to pay. All it takes is a ninja.

mothergoosemouse said...

Sue their thieving arses!

Or do what Maggie suggested. Less litigious.

Anonymous said...

You Go Girl!!!!!
I may have to buy one!!!

Heather B. said...

I'm totally going to Yankee candle tomorrow. Because, YUM.

lildb said...

they were lucky to even have you cast your brilliant eye in their direction for two seconds, and now they're just really embarrassed and are trying to apologize in that stupid passive agressive manner that some people have when they can't simply ante up with the words "I'm sorry."

(they must be a man.)

moosh in indy. said...

Does it make the crunchy noise when you break into it? That would sell me right there.

Day Dreamer said...

I think that a Fresh Baked Bread scent would do well. We have a bakery (Wonder) not too far away that smells so good. So. Darn. Good. (!)

If they came come up with a sent called Hot Buttered Buns, they'd sell out quick. Okay, that sounds perverted....

Back to top